Upward - Client Services Intern

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world.

Progress starts with you.

Job Description

Client Services: The global client support group works with locally deployed client service experts to develop and deliver the support model for Visa Inc. issuers, acquirers, processors and merchants worldwide. This includes day-to-day operations and product support, specialized help desks, back office support and customer performance reporting. Some things you might work on during your CS Internship include:

• Respond to routine operational service and support inquiries from Visa client institutions.
• Provide information and direction for customers regarding VisaNet Core Application Services, General Transaction Research, Billing, User ID and similar queries.
• Perform transaction and process research to analyze potential technical or operational problems or issues.
• Complete data entry in a timely and accurate manner for assigned client institutions
• Log service requests plus resolutions in a timely and accurate manner for call or problem

tracking and knowledge base software applications.

• Work with stakeholders within CSS (Client Support Services) and non-CSS organizations

to resolve client issues.

• Be accountable for delivering against commitments to clients.
• Organized in tasks and activities.
• Develop process improvement procedures to improve operational efficiency

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

• Economics, Business, Finance, Economics, Econometrics IT/MIS, Engineering or related

disciplines welcome to apply

• Excellent academic record
• Strong analytical capabilities and experience solving business cases
• Strong in MS Excel, Word & PowerPoint
• Superior analytical and financial analysis skills
• Strong collaboration skills with a diverse peer group required
• Able to articulate viewpoint effectively to key stakeholders in order to get buy in and

agreement

• Self-confident and hands-on, with the ability to operate in a fast paced and constantly

changing work environment Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa_Talent_Portal