Job description
Captured from employer · Sep 7, 2026
Follow guidelines and work closely with experienced technicians to understand and comply with data center policies, procedures, and deadlines. Learn to read and understand Process Change Notifications (PCNs) and assess their impact on daily operations. Assist with preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning network, storage, and server equipment with minimal business disruption.
Complete assigned support tickets efficiently while developing familiarity with relevant Participate actively in daily safety briefings and comply with all safety and security protocols, including the use of Personal Protective Equipment (PPE). Handle routine physical demands, such as lifting moderate weights, climbing ladders/stairs, and working under data center environmental conditions like noise and heat High School Diploma, or equivalent. Minimum of 18 years of age. Basic knowledge of computer hardware and components.
Must have an interest in supporting IT equipment or related technology. Studying towards a relevant technical qualification. You need to be a European citizen or, have residency and you must be eligible to work in Italy. These requirements include, but are not limited to the following specialized security screenings: Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC). Ability to support frequent standing, walking, lifting, and working at heights with or without equipment assistance.
Able to communicate effectively with multiple stakeholders. Proficient in written and oral English communication to support regional and global teams. Desire to learn, grow, and develop new technical skills. Flexibility to work non-standard business hours that may include weekends and/or holidays
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