Digital Product Intern

Department: Digital Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

Summer 2027 Digital Product Internship Notice: We ask that you apply with your personal email address rather than your school email (.edu) so we can stay connected about future roles at Southwest. Be sure to attach a resume to your application. The Southwest Airlines’ Digital Product Intern may be asked to support a variety of projects within the Digital Product Team. This Team provides the opportunity to support strategic initiatives and collaborate across Teams and Departments.

The Digital Product Intern will gain hands-on experience in product management through a rotational opportunity across our Digital Product teams, providing exposure to the end-to-end Customer journey from shopping and booking through loyalty, day of travel, servicing, and inflight experiences.

The intern will partner with Product Owners & Managers and cross-functional teams to learn how digital products are imagined, prioritized, designed, delivered, and measured, while participating in product discovery, roadmap and backlog discussions, Agile ceremonies, and analysis of Customer and product performance insights.

This internship ends with a capstone presentation with Department Leaders and other key Stakeholders in which the Intern identifies a meaningful cross-product Customer opportunity and presents a product recommendation and proposed measure of success to Digital Product Leadership. Additional Details

• Join Southwest as a Summer 2027 Intern, with a 12-week internship lasting from May 18 – August 8, 2027.
• Pay of $21-$24 per hour, corresponding with progress toward degree.
• Stipends may be offered based on eligibility and program criteria.
• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours (2702 Love Field Drive).
• Dedicate 40 hours each week (maximum of 8 hours per day) to your internship responsibilities and tasks.
• Receive free, unlimited space available travel privileges for yourself (taxes and fees may apply on international travel).
• Interns will be provided any required equipment, such as a laptop, for the internship
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Duties

and

Responsibilities

The duties and responsibilities of the Digital Product Intern may include, but are not limited to:

• Support the Frontline Employee Advisory Board through meeting content development, feedback gathering, synthesizing insights, and making recommendations.
• Assist with the implementation of strategic initiatives, including requirements gathering, defining acceptance criteria, providing input on training materials, and go-live support.
• Help facilitate interactions between frontline representatives and senior leadership.
• Conduct research on new technology solutions, manage vendor relationships, and develop business cases.
• Absorb available information and opinions, construct hypotheses, and apply ingenuity and creativity throughout the project life cycle.
• Anticipate and resolve issues and problems proactively.
• Leverage departmental resources to gather relevant information and connect diverse data to develop actionable insights.
• Diagnose issues effectively and make realistic, high-quality recommendations to working teams and leaders.
• Communicate proactively with stakeholders and project teams to ensure timely project delivery.
• Collaborate with others to build communication plans.
• Develop and deliver effective presentations, sharing results and telling the story behind the data while fielding questions.
• Identify Customer Friction and opportunities across product areas.
• Connect insights that may not be visible within a single product team.
• May perform other job duties as directed by leaders.

Knowledge, Skills, and Abilities

• Commitment to critical and analytical reasoning.
• Excellent communication and time management skills.
• Self-motivated and team-oriented.
• Ability to sit and stand while working on a computer for extended periods of time.
• Must work well with others as part of a team.
• Excellent verbal and written communication skills and ability to interact professionally with a diverse group, including Senior Leaders, Union Leadership, and subject matter experts.
• Ability to express ideas clearly in documents with proper organization, structure, grammar, and terminology suited to the audience.
• Must be able to handle multiple situations simultaneously with strong attention to detail.
• Able to properly manage highly sensitive and confidential information.
• Must demonstrate good judgment regarding confidential, proprietary, and sensitive Company information.
• Must be technically proficient with Microsoft Office products, especially Word and PowerPoint.

Education

• High School Diploma, GED or equivalent education required
• Progress toward a degree, major, or minor in Business, Business Analytics, Marketing, Strategic Planning, Innovation, Entrepreneurship, Management Information Systems, Communications, Economics, Operations Management, Supply Chain, Engineering, Technology, Strategy Development, Data Analytics, Aviation Management, Hospitality or similar degree required
• Progress towards a 4-year undergraduate degree preferred
• To be eligible, you must be currently enrolled as a full-time student at the time of application and during the internship
• At least 3 semesters remaining at the time the internship ends is preferred
• Minimum 2.5 cumulative GPA at the time of application

Experience

• Preferred: Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access).
• Preferred: Knowledge and/or experience using 5S or Lean Six Sigma process improvement methodologies.
• Preferred: Demonstrated interest and involvement in aviation.
• Preferred: Previous school and/or community leadership role.
• Preferred: Previous experience in problem-solving and working on a team.

Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.